M&O Prioritization

In order to triage incoming tickets, we're currently making use of the following priorities (defaulted to Medium)

JIRA Priorities #

Blocker #

• Bug - Blocks development and/or testing work, production could not run. Crashes, loss of data, severe memory leak.
• Enhancement - Vital to release. Time mandated deadline by legislature or grant
• Task - Data fix that is preventing access or services for multiple end-users in production

Major #

• Bug - Major loss of function.
• Enhancement - ex. code refactoring for maintainability, providing better UX on forms
• Task - ex. Data fix that is preventing access or services for a single end-user in production

Medium #

• Bug - Impairment to functionality with time intensive or incomplete workaround.
• Enhancement - Quality of Life enhancement which adds value to interface, process. Makes usage and maintainability easier or more efficient.
• Task - Data quality or Data integrity fixes that are visible to users

Minor #

• Bug - Minor loss of function, or other problem where easy workaround is present.
• Enhancement - Minor addition of business value from completing
• Task - Data cleanup for internal use only data

Trivial #

• Bug - Cosmetic problem like misspelt words or misaligned text.
• Enhancement - Minor UI tweaks. Addressing minor technical debt issues in code and documentation.

Backlog #

• Bug - N/A
• Enhancement - Work that can be completed as time allows. Ex. Efficiency improvements, non-critical lifecycle upgrades, technical debt
• Task - Internal upkeep. Refactor data schema & normalization

Unknown #

• Bug -Unknown Priority at this time. For requester to review and assign.
• Enhancement - Unknown Priority at this time. For requester to review and assign.